Refund Policy
Summary: what this policy covers
- Digital products (books, the Diana Deck App) are non-refundable once accessed
- Monthly members can cancel anytime. No charge after the billing period ends
- Yearly members who cancel within 7 days of payment get a full refund
- Yearly members who cancel after 7 days do not receive a partial refund
- The Awakening Bundle follows the same 7-day rule as yearly
- Genuine technical failures that prevent access are reviewed case by case
- Contact: hello@soulweaverscircle.com
Digital Products
All digital products sold through the Soul Weavers Circle boutique, including the Archetype Self-Reflection Cards: The Diana Deck App and any digital companion works, are non-refundable once purchased and accessed. This is consistent with standard digital goods policy and is required by Stripe.
If you experience a technical issue preventing access to your purchase, please contact us within 14 days and we will work to resolve it.
Monthly Membership
Monthly membership may be cancelled at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for the remaining days of a billing period already paid.
Yearly Membership
Yearly membership may be cancelled within 7 days of the initial payment for a full refund, provided the member has not attended a live Circle session during that period. After 7 days, yearly memberships are non-refundable. No partial refunds are issued for unused months.
The Awakening Bundle
The Awakening Bundle follows the same refund terms as yearly membership. A full refund is available within 7 days of purchase, provided no live sessions have been attended. After 7 days, the bundle is non-refundable.
Exceptions
Refund requests due to genuine technical failure, where access to purchased content is completely and persistently blocked, will be considered on a case-by-case basis. Please contact us at hello@soulweaverscircle.com with a description of the issue.
How to Request a Refund
Email hello@soulweaverscircle.com with your name, the email address associated with your account, the product or membership you purchased, and the reason for your request. We aim to respond within 3 business days.
Contact
Soul Weavers Circle · hello@soulweaverscircle.com